Frequently Asked Questions
Order Transactions
After adding the products to your cart, you can complete your order by proceeding to the payment page and filling in the required information.
If your order has not yet reached the preparation stage, you can make changes by contacting our customer service.
You can track your order by logging into your account and going to the "My Orders" section. A tracking code will also be shared with you during the shipping process.
Shipping & Delivery
Shipping costs for all domestic orders are covered by us.
Since our products are custom-made, they are delivered to cargo within 7–14 business days after your order is confirmed.
In case of extraordinary circumstances in production processes or supply-related delays, our customers are informed in advance.
Returns & Exchanges
Since the products are custom-made, returns cannot be made in accordance with the relevant legislation.
However, in case of a manufacturing error or wrong product shipment, the necessary investigation is carried out and an appropriate solution is offered to our customers.
If stocks are available, only size changes can be made.
Otherwise, your order will be re-produced and shipped within 7–14 business days.
In this process, the change request restarts the production process.
However, size changes and returns are not accepted for products that include names, dates, letters, symbols or personalized embroidery.
Payment Transactions
All payments are made by credit card and transactions are carried out with iyzico assurance.
Installment options are available for credit cards. Applicable installment options can be viewed on the payment screen.
You can try the process again by changing the browser or if the problem persists, you can contact our customer service.
You can activate your discount code by entering it completely in the "Discount Code / Coupon Code" field on the checkout page and then clicking the "Apply" button. If your code is valid, the discount will automatically be applied to your order total.
Product Information
All size, measurement and technical information is based on official and verified data provided by the manufacturer.


